This offer is a proposal from CityLit Limited Liability Company, located at: 127015, Moscow, Novodmitrovskaya St., 2, building 1, room 31D, Primary State Registration Number: 1127746096268, Tax Identification Number: 7723827772 (hereinafter referred to as the «Organizer») to all individuals interested in participating in the Organizer's events, to conclude an Agreement (hereinafter referred to as the «Agreement») under the terms and conditions set forth below. In accordance with Article 435 and Clause 2 of Article 437 of the Civil Code of the Russian Federation, this is a public Offer.
1.TERMS AND CONDITIONS 1.1. «Services» – services related to the organization of an offline event and ensuring the Client, who has purchased a Ticket, has the opportunity to attend such an event in accordance with the selected Attendance Rate.
1.2. «Offline event» (hereinafter referred to as the – Event) – the "TURMERGE" conference, which will be held from 13-15.12.2024 at the following address: Antalya, Serik, Belek district, Gunyubirlik street, 4, «Ethno Belek» Hotel.
1.3. «Organizer» – directly refers to CityLit LLC, as well as other individuals acting on behalf of CityLit LLC, for whose services under this Agreement CityLit LLC is responsible.
1.4. «Client» – an adult individual, legal entity, or individual entrepreneur who has accepted the Offer, being the consumer of the paid services under the concluded Agreement, or an authorized representative of a minor individual who will be the consumer of the paid services. The Client is recognized as the person whose details are specified in the registration application for purchasing a ticket and who made the payment for the services on behalf of this person.
1.5. «Offer» – this public proposal from the Organizer, addressed to any adult individual, legal entity, or individual entrepreneur (Client), to conclude an agreement for the provision of services for participation in the offline event in accordance with Articles 432, 435, 437 of the Civil Code of the Russian Federation, containing all essential terms of this Agreement, published on the website
http://turmerge.com/ and its subsections, which is accepted by the Client unconditionally and is not subject to negotiation.
1.6. «Acceptance of the Offer» – actions taken by the Client as specified in this Agreement, confirming their agreement with the terms of this Agreement and its conclusion without the need for signing additional documents. The acceptance of the offer is considered to be the payment made by the Client and the purchase of a ticket in accordance with the selected Rate under the terms of this Agreement, located on the website
http://turmerge.com and its subsections.
1.7. «Website» – a web page on the Internet at
http://turmerge.com and its subsections, where information about the services provided is posted, as well as this offer, the privacy policy, appendices to the offer, and other documents related to the provision of services.
1.8. «Service Period» – the duration of the event, which is three calendar days.
1.9. «Rate» – a set of services provided to the Client during the event, the description of which is indicated on the website
http://turmerge.com.
1.10. «Ticket» – a document confirming the payment for the Organizer’s services and granting the Client the right to attend the event. The Ticket contains information about the name of the event, its date and time, the name of the purchased Rate, as well as individualized identification details (series, number, barcode, or QR code).
1.11. «Mailing» — the automated sending of emails to the Client’s email address (e-mail) and/or messenger.
2.SUBJECT OF THE AGREEMENT. GENERAL TERMS 2.1. In accordance with the concluded Agreement, the Organizer undertakes to provide the Client with services related to the organization and participation of the Client in the event: the «TURMERGE» Conference, in accordance with the selected Rate, and the Client undertakes to pay for and receive these services.
The format of the event is offline, meaning the Client’s physical presence at the event venue is required. No other form of participation is provided, and no event recordings will be available.
The event topic is: «Tourism in Focus — How Government Support and Advertising Drive Growth», featuring lectures by leaders of the travel-tech industry.
2.2. All information provided to the Client by the Organizer and Speakers during the event is for informational and news purposes only and does not constitute a recommendation.
The information provided by the Organizer and Speakers during the event does not fully take into account the personal characteristics or objectives of the Client's activities. Therefore, the Organizer/Speakers do not guarantee the achievement of any goals based on the information provided. The Client may use such information, in whole or in part, at their own discretion.
The content of the information provided during the event is independently formed by the Organizer and Speakers and reflects their subjective professional opinions on the event’s topic.
3.PROCEDURE FOR SERVICE PROVISION 3.1. To fulfill the terms of this Agreement, the Client is required to provide their personal data in order to purchase a Ticket (including surname, first name, phone number, and email address). If the Client refuses to provide personal data, the Organizer cannot provide services under this Agreement, as the purchase of a Ticket is only possible using personal data.
3.2. The Organizer may, at their discretion, provide services in a greater scope without charging additional fees to the Client..
3.3. The duration of the event is three days, starting from 13.12.2024 at 10:00 AM local time. The event’s duration corresponds to the program specified on the Website, according to the selected Rate.
In case of changes to the date, time, or location of the event, the Organizer will notify the Client by posting such information on the Website and by sending the information to the email address provided by the Client when purchasing the Ticket. This notification will be made no later than 72 hours before the event.
The Client is responsible for independently monitoring all event-related information by checking the Website and/or reading the email sent by the Organizer to the provided email address.
3.4. The Client may choose which Speakers’ presentations to attend. Refusal to attend specific Speakers' presentations does not entitle the Client to a full or partial refund for the purchased ticket.
3.5.The schedule and location of the Speakers' presentations are listed on the event Website and will also be displayed at the event venue.
3.6. Within 48 hours after payment, the Ticket will be sent to the Client’s email address provided during the registration of the order. If the Ticket is not received within this time frame, the Client must contact the support service at Welcome@turmerge.com, providing the payment date, surname, first name, phone number, and email address used during order registration. Failure to make such a request implies that the Client has received the Ticket and payment receipt.
To attend the event, the Client must print the Ticket and payment receipt sent to the provided email address.
At the entrance to the event, the Client is required to register by presenting the Ticket and payment receipt to the Organizer’s representative, and, if necessary, to verify the details provided during order registration (surname, first name, phone number, email address).
Upon successful registration, the Organizer’s representative will issue the Client a pass according to the selected Rate.
3.7. If the Client leaves the event venue voluntarily, re-entry will not be permitted, and no refund for the Ticket will be provided.
3.8. Services are considered provided from the moment the Client is granted the opportunity to participate in the event following successful registration, regardless of how many Speakers' presentations the Client attended or if they attended none at all.
3.11. А formal acceptance certificate is not signed. If, within one (1) calendar day after the event, the Client does not submit any objections to the Organizer regarding the quality and scope of the services, the services are considered accepted in full without any claims.
4. PROCEDURE FOR ACCEPTANCE OF THE OFFER (CONCLUSION OF THE AGREEMENT)4.1. In order to receive the Organizer's Services under the Agreement, the Client must accept this Offer by making a 100% payment of the selected Rate. Payment is confirmed by sending the Ticket for participation in the event and the payment receipt to the email address provided by the Client during the order process.
For acceptance via the Website:●The Client selects the rate for the services, clicks the «Buy Ticket» button;
●The Client fills out the registration form (surname, first name, phone number, email address), reviews the terms of this Offer and the privacy policy. Upon full agreement with these documents, the Client clicks the «Pay» button or any other button of equivalent meaning.
●The Client then selects a payment method (such as using a bank card, etc.) offered by the website and enters the payment details.
●The Client makes the payment (using any method provided by the Offer and the technical capabilities of the Website).
●The date of receipt of the funds by the Organizer is the date of conclusion of the Agreement between the Parties for participation in the offline event. The fact of payment is confirmed by sending the Ticket for participation in the event to the Client’s email.
●By making the payment, the Client confirms that they have read and agreed to the Offer and the privacy policy, the cost, terms, and scope of the services to be provided.
4.2. The cost of the Organizer's services (the price of the Agreement) is indicated on the website and corresponds to the selected Rate. The cost does not include VAT, as the Organizer is not a VAT payer. The price of the Agreement includes the Organizer’s compensation and the remuneration due to them.
The price of the Agreement includes actual expenses incurred by the Organizer, which include (but are not limited to) venue rental costs, Speaker fees, catering, and third-party services assisting in organizing the event, as well as the remuneration due to the Organizer.
4.3. Payment for the service is made by the Client when submitting the Application in the amount of 100% of the cost of the services (selected Rate) by one of the following methods:
·By transfer to the Organizer’s settlement account or to the account of an authorized person of the Organizer, including via internet banking through payment systems such as ROBOKASSA or other payment systems;
·By transferring funds to the Organizer’s account via bank transfer (for this, you must contact technical support);
The Organizer may, at their discretion, provide individual discounts or special pricing to the Client. These special payment conditions are a right, not an obligation of the Organizer, and may be offered to a limited group of individuals or for a limited time.
4.4. The Client is solely responsible for any errors made during the payment of the Services. The Organizer is not responsible for any losses or other negative consequences that may arise for the Client and/or third parties due to incorrect payment details or payment references.
4.5. The Agreement is considered concluded for both Parties once the Client has paid the full Price of the Agreement (selected Rate). The date of full payment is the day the full amount (100% of the Contract Price, including any payment processing fees) is credited to the Organizer's account or the account of an authorized person of the Organizer.
4.6. If payment is made via a bank card, the Client must use a personal bank card, as refunds, in cases stipulated by the Offer, are made only upon submission of a personal statement specifying the bank details for the refund.
When accepting the Offer, the Client must use their own bank card/account for payment. If the Client uses a card/account belonging to a third party, the Organizer assumes that the Client has obtained that person’s consent to make the financial transaction for payment of the Organizer's services.
4.7. The time (terms) for performing actions stipulated by the Offer is calculated according to Moscow time, regardless of the Client’s location.
5. CONDITIONS FOR REFUND5.1. The Client has the right to withdraw from receiving services under the Agreement at any time without providing a reason.
In this case, the refund is processed in accordance with the Government Decree of the Russian Federation No. 1491 dated September 18, 2020, as follows:
1. If the Client withdraws from participation in the event on their own initiative, except in cases of the Client's illness, death of a family member, or close relatives in accordance with the Family Code of the Russian Federation, the refund will be made as follows:
·
100% refund of the Ticket price is provided if the refund request and withdrawal from the event are received at least 10 calendar days before the event date. The request must be submitted via email to the technical support address specified in the offer, accompanied by the documents mentioned in clause 5.4 of this offer.
·
50% refund of the Ticket price is provided if the refund request and withdrawal from the event are received no later than 5 calendar days before the event date. The request must be submitted via email to the technical support address specified in the offer, with the required documents outlined in clause 5.4.
·
30% refund of the Ticket price is provided if the refund request and withdrawal from the event are received no later than 3 calendar days before the event date. The request must be submitted via email to the technical support address specified in the offer, with the documents outlined in clause 5.4.
·
No refund (0% of the Ticket price) is provided if the refund request and withdrawal are received less than 3 calendar days before the event.
·Tickets purchased through special programs or promotions, including discounts, lotteries, or other special conditions, are non-refundable.
2.A 100% refund of the Ticket price will be provided in cases where the Client withdraws from the event due to illness, death of a family member, or a close relative, upon submission of documents confirming these circumstances. The refund request must be submitted no later than the event date via email to the technical support address specified in the offer, with the documents outlined in clause 5.4.
3. If the event is canceled due to the Organizer's fault, the refund procedure will follow the Government Decree of the Russian Federation No. 1491 dated September 18, 2020.
Refunds are processed by the Organizer based on the Client’s request, sent to the email address specified in this Agreement, within 10 calendar days, not counting the date the request was received. The request must contain the information specified in clause 5.4 of this Agreement.
5.2. The funds are refunded to the Client’s account from which the payment was made, or to another account specified by the Client in the refund request.
5.3. When deciding on a refund, the Organizer will cancel the Client’s ticket and remove the Client from the event participant list.
5.4. A refund request (considered a termination of the Agreement) must include the Client’s contact information (phone, email) provided during the order process, the Client’s passport details, the date and amount of payment, and full bank details for the transfer of funds (including the Client’s tax identification number). The request must be personally signed by the Client, scanned, and sent to the Organizer via the technical support email specified in this Agreement. The following documents must be attached: the electronic ticket and the payment receipt.
If the refund is due to illness or the death of a family member or close relative, a medical certificate or death certificate must also be attached. If these documents cannot be provided immediately, the Client must submit a refund request specifying the reason no later than the day of the event, with an additional period of 14 calendar days to submit the required documents. If the documents are not submitted within this period, the request will be processed according to general rules.
If the Client fails to meet the conditions specified in this clause, the refund processing period may be extended by the Organizer until the Client rectifies the violations.
6.RIGHTS AND OBLIGATIONS OF THE PARTIES6.1. The Organizer undertakes to:6.1.1. Provide the Services in a proper manner and within the time frame established by this Agreement.
6.1.2. Notify the Client of any changes to the date, place, and time of the event no later than 72 hours before the start of the event by sending a message to the Client’s email and posting the information on the Website.
6.1.3. Comply with legal requirements regarding the processing, transmission, and protection of the Client’s personal data
6.1.4. Process refunds in accordance with the procedures and timelines stipulated by the Agreement and Russian Federation law.
6.1.5. Promptly notify the Client in writing of any changes to the Organizer's contact details by posting this information on the website.
6.2. The Organizer is entitled to: 6.2.1. Unilaterally change the date, time, and location of the event or parts of it (receptions, etc.).
6.2.2. Require the Client to fulfill their obligations in good faith and to treat the Organizer and other event participants respectfully.
6.2.3. Unilaterally terminate this Agreement and remove the Client from the event in case of a serious breach by the Client of the Agreement’s terms: such as aggressive behavior, disrespectful conduct, violation of the Organizer's intellectual property rights, intoxication, disturbance of other participants (discussions/noise during speeches, shouting, etc.), unsanctioned advertising, or unjustified negative comments about the Organizer and/or its products. In such cases, the payment made by the Client under this Agreement is not refunded and serves as a penalty for the Client's actions.
6.2.4. Initiate legal proceedings if the Client’s actions cause real damage to the Organizer.
6.2.5. Involve third parties in the provision of services under this Agreement while remaining responsible to the Client for the fulfillment of the Organizer's obligations.
6.2.6. Refuse the Client entry to the event if no ticket or proof of payment is presented, the ticket is damaged and does not allow Client identification, the ticket has already been used for entry, or if the Client left the event before its completion.
6.2.7. Unilaterally change the speakers or the schedule of their presentations.
6.3. The Client undertakes to:6.3.1. Carefully review information about the services (on the website, in attachments to the offer, or by sending inquiries to the Organizer via messengers), including the cost, scope of services, and terms of service.
6.3.2. After accepting this Agreement, including paying for the Organizer’s services, promptly review any changes posted on the website and received by email.
6.3.3. Immediately notify the Organizer in writing via the support email of any changes to the Client's details, including those provided to the Organizer in the course of the Agreement.
6.3.4. Use the information obtained during the event exclusively for personal purposes.
6.3.5. Not duplicate the Ticket and take all necessary measures to ensure its safety and confidentiality.
6.3.6. Keep the pass, ticket, and payment receipt for the entire duration of the event, as the pass is required to access various presentations. The Client is only allowed to attend those sessions included in their Rate.
In case of losing the pass, the Client must contact a representative of the Organizer to receive a new pass by presenting the ticket and payment receipt. An additional fee may be charged for reissuing the pass.
6.4.
The Client is entitled to:6.4.1. Request a refund of the ticket and paid funds in accordance with the rules set forth in this Agreement.
6.4.2. Independently decide whether to apply the information provided at the event to their professional activities.
6.4.3. Submit recommendations to the Organizer on improving service quality and provide feedback on received services. Such recommendations are non-binding.
7. INTELLECTUAL PROPERTY RIGHTS 7.1. All video recordings, informational materials provided by the Organizer to the Client during the provision of services, as well as photo and video recordings obtained by the Organizer during the provision of services, are considered the intellectual property of the Organizer. Copyrights, related rights, and exclusive rights belong to the Organizer. The Organizer has the right to conduct photo and video recordings during the provision of Services and use the obtained materials at its discretion.
The Client is allowed to take photos or short video recordings of the event for no longer than 3 minutes and to stream or conduct live broadcasts for no longer than 5 minutes during the event.
7.2. The Client may use the materials, which are the results of intellectual property and over which the Organizer holds exclusive rights, solely for personal purposes, as established by Article 1273 of the Civil Code of the Russian Federation.
7.3. The use of intellectual property results without the written consent of the Organizer constitutes a violation of the Organizer’s exclusive rights and entails civil, administrative, and criminal liability in accordance with the current legislation of the Russian Federation.
7.4. The website and its elements are the intellectual property of the Organizer, and any use of the website or its elements (copying, modification, etc.) is only allowed with the Organizer’s consent.
7.5. For violation of this section, the Organizer has the right to demand a fine from the Client in the amount of 500,000 (five hundred thousand) rubles for each violation.
8.RESPONSIBILITIES OF THE PARTIES
8.1. In the event of non-performance or improper performance of their obligations, the parties are liable in accordance with the current legislation of the Russian Federation and this contract.
8.2. The Organizer is released from liability for full or partial non-performance of obligations under the contract if this non-performance is due to force majeure circumstances that arose after the conclusion of the contract, i.e., extraordinary and unavoidable circumstances (force majeure), as well as the consequences of legislative acts that hinder the provision of services in part or in full.
8.3. The party unable to fulfill its obligations under the contract must notify the other party in writing within no more than 5 (five) calendar days after the force majeure circumstances arise, providing supporting documents issued by the relevant authorities.
8.4. The Organizer’s liability is limited to the cost of the purchased ticket.
8.5. The Organizer is not responsible for any financial, physical, and/or moral harm caused to the Client when using or applying the materials provided during the event, as the Organizer did not intend to cause such harm or to insult the Client's honor and dignity.
8.6. The Organizer is not responsible for poor service quality if the poor performance is due to inaccurate, insufficient, or untimely information provided by the Client, or due to other violations of this contract by the Client.
8.7. The Organizer is not responsible for the provided service failing to meet the Client’s expectations and/or subjective evaluation. Such a mismatch or negative subjective assessment does not constitute grounds for considering the services to have been provided poorly or in insufficient volume.
8.8. The Organizer is not responsible for inaccurate (false) information provided by the Client during registration or when paying for services.
8.9. The provision of services is limited to the objective of delivering information to the Client on the topic of the event.
8.10. The Organizer is not responsible for the actions or inactions of the Client.
8.11. The Organizer is not responsible for the actions of banks, electronic payment systems, financial partners involved in processing payments and refunds during the execution of the contract.
8.12. ПThe cases provided during the event, which include the results of people who previously received services and/or consultations from the Organizer and event participants, followed recommendations and achieved certain outcomes, do not constitute a promise or guarantee of the Client's success in every case.
9.DISPUTE RESOLUTION
9.1. All disputes and disagreements arising in connection with the performance of this contract shall be resolved by the parties through negotiations and in a pre-trial claim procedure.
The pre-trial dispute resolution procedure involves sending a written claim to the other party's email address, as specified in this contract.Претензия, направленная указанным способом, имеет юридическую силу и не требует направления на бумажном экземпляре.
A claim sent in this manner has legal force and does not require submission in hard copy.
The time frame for either party to respond to a claim must not exceed 10 (ten) business days from the date of receipt of the claim and/or the response to it.
9.2. If the parties fail to resolve the disagreement, the dispute shall be resolved in court at the Organizer’s place of registration.
10. OTHER CONDITIONS10.1. The contract comes into effect from the moment the Client accepts the Offer and remains valid until the completion of the services. Regarding the fulfillment of financial obligations, the contract remains valid until those obligations are fully met.
10.2. The completed Client application and/or the provision of personal data during correspondence for accepting the Offer is an integral part of this contract.
The Client confirms that all terms of this Offer are clear and are accepted unconditionally and in full.
10.3. By accepting the Offer, the Client consents to the Organizer (or an authorized party) processing their personal data for the purposes of fulfilling the contract, in accordance with the Data Processing Policy published on the Organizer's website. This consent remains valid until the Client revokes it by sending a written notice to the email specified in the contract.
10.4. After concluding the contract, the Client is required to independently monitor any changes to the terms of the Offer, which may be made by the Organizer unilaterally and will be posted on the Organizer's website.
10.5. If any clause of the contract is deemed invalid by a court, the other clauses shall remain in effect.
10.6. The Client confirms that any notifications, messages, agreements, documents, and letters sent via email, messengers, or social networks, which the Client provides to the Organizer for communication, are considered sent and signed by the Client unless explicitly stated otherwise in such correspondence.
10.7. The Client assumes the risk of refusing to familiarize themselves with the terms of this Offer.
10.8. In all other matters not covered by this Offer (Contract), the Parties shall be governed by the current legislation of the Russian Federation.
11.ORGANIZER DETAILS:Limited Liability Company «CityLit»
Tax Identification Number 7723827772
Primary State Registration Number 1127746096268
Address:127015, Moscow, Novodmitrovskaya St., Building 2, Corp. 1, Room 31D/3
Banking details:
PJSC «Promsvyazbank» BIC 044525555
Account number 40702 810 0 0000 0270707
Correspondent account number 30101810400000000555
PJSC "Sberbank of Russia" BIC 044525225
Account number 40702810738000380905
Correspondent account number 30101810400000000225